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Subscriber Frequently Asked Questions
What is a Truckstop.net HotStop? What do I need to get Truckstop.net services? Where can I purchase a WIFI compatible card? How fast is the Truckstop.net service? How will it work in my truck stop? Can I get my fleets network using Truckstop.net? Do I need to install any unique software to connect to the Truckstop.net network? How do I become a Truckstop.net subscriber? I am at a Truckstop.net truck stop. How do I log-on to my account? How do I install the software drivers for my wireless network card? How do I know if my wireless card works with the Truckstop.net services? Where can I download the driver for my Truckstop.net Wireless PC-Card? I recently upgraded to Windows XP Service Pack 2, and am experiencing difficulty with your service. What can I do? Can I access my personal email account through my Truckstop.net account? Can I connect using a Palm or Pocket PC handheld device to the Truckstop.net network? Where can I use the truckstop.net service? How do I find out where the Truckstop.net locations are? When will service be available in my area? What membership options are available? What is WIFI? WIFI stands for Wireless Fidelity; it has quickly become the standard in the wireless industry. What makes this a hot product for the professional driver is the lack of regulatory restrictions and ease of use for the driver. Only recently has the technology become a cost effective solution for providing wireless connectivity for the mobile professional. This technology is based on the same technology found in today's cordless phone use in the average home. It is now considered mainstream technology for business application use. TOPWhat is a Truckstop.net HotStop? A Truckstop.net HotStop is a WIFI Internet access point available to professional drivers at their local truck stop. Truckstop.net uses a robust network powered by Sprints with full T1 connections at every location. Using either a laptop or handheld device that is WIFI 802.11b and/or 802.11g (wireless card or chip) enabled, a driver can access the Internet or their corporate intranet at speeds up to 50 times faster than dial-up or DSL. TOPWhat do I need to get Truckstop.net services? You need a laptop or handheld with WIFI 802.11b and/or 802.11g wireless capability. Your current device may already have built-in capability. If not, you can purchase a WIFI 802.11b and/or 802.11g wireless networking card or antenna for most laptops from the Travel Store at most Truckstop.net locations, electronics retailers, or direct from Truckstop.net. When your device is wireless-enabled, you will need to set your SSID (or network identifier) to "Truckstop.neT". Your wireless network card documentation will have specific instructions on how to make this change. You will need an Internet-ready browser from any operating system. No additional software is needed. You will need a Truckstop.net account. TOPWhere can I purchase a WIFI compatible card? You can purchase a WIFI 802.11b and/or 802.11g wireless networking card or antenna for most laptops from the Travel Store at nearly all Truckstop.net location, electronics retailers or direct from Truckstop.net. TOPHow fast is the Truckstop.net service? Each location has a full T1 connection, which provides users with speeds up to 50 times faster than a typical land line for in today homes. Speeds are dependent on the capabilities of the network card being used and the strength of the signal you are receiving at the time of use. TOPHow will it work in my truck stop? Truckstop.net has installed the infrastructure needed to provide WIFI access throughout your truck stop making available wireless access for you regardless of locality. With a correctly installed wireless network card, you launch your browser from within a the truck stop to receive a log-on page to type in your user name and password. The account information is verified, allowing you to connect to the Internet TOPCan I get my fleets network using Truckstop.net? Yes, If your fleet has made available a virtual private network (VPN) client and a firewall, you can access your fleets network. Truckstop.net strongly suggests that its customers take steps to make sure the security of their wireless connections meets their internal security guidelines. As with any wireless network, the Truckstop.net service is not inherently secure and you should ensure you have adequate security safeguards in place. See the Truckstop.net Security Statement posted on our website for additional information. TOPDo I need to install any unique software to connect to the Truckstop.net network? The only software you will need is the software driver for your WIFI 802.11b and/or 802.11g wireless network card and an Internet-ready web browser. The Truckstop.net service requires no supplementary software. TOPHow do I become a Truckstop.net subscriber? You can sign up online today or visit a Truckstop.net truck stop, or if your laptop or handheld is already WIFI 802.11b and/or 802.11g enabled, you can also sign up by going into one our Truckstop.net truck stops, launching your browser and selecting the "Sign up" tab and following the instructions accordingly. Payments can be made by Credit Card online or by Pre-Paid user cards available at many truck stop locations. TOPI am at a Truckstop.net truck stop. How do I log-on to my account? If you are in a Truckstop.net location and your WIFI 802.11b and/or 802.11g wireless network card is properly installed, launch your browser. A Truckstop.net log-on screen will appear on your Laptop. Enter your user name and password. When your account information is validated, you will be connected to the Internet. TOPHow do I install the software drivers for my wireless network card? Software drivers differ depending on the specific wireless network card you purchase. Refer to the documentation that came with your wireless network card for specific instructions. TOPHow do I know if my wireless card works with the Truckstop.net services? Truckstop.net is a WIFI 802.11b and/or 802.11g network; thus, any WIFI 802.11b and/or 802.11g compatible wireless network card should work. TOPWhere can I download the driver for my Truckstop.net Wireless PC-Card? If you have a Truckstop.net Wireless PC-Card (PCMCIA), but do not have the driver for this device,
you can download it from here.
I recently upgraded to Windows XP Service Pack 2, and am experiencing difficulty with your service. What can I do? Since the release of Windows XP Service Pack 2, a few customers have reported issues using our system. These issues
may be the result of new security measures implimented within Internet Explorer. In order to help us resolve your
concerns, we recommend you install the latest version of Mozilla's Firefox browser, available for download
here.
Can I access my personal email account through my Truckstop.net account? You can access any web-based email account such as Hotmail, Yahoo and any email account available through the internet provided proper security is in place. TOPCan I connect using a Palm or Pocket PC handheld device to the Truckstop.net network? Yes, provided your Palm or Pocket PC handheld device (that support WIFI 802.11b and/or 802.11g wireless technology) utilizes a standard Internet-ready browser. Where can I use the truckstop.net service? Truckstop.net is available in many, soon to be thousands of convenient locations across the country including Rip Griffin, Petro, Love’s, Sapp Brothers, Pilot and hundreds of independent truck stop locations. TOPHow do I find out where the Truckstop.net locations are? Our HotStop locations can be found on our HotStops page or you can check your local Truckstop.net location for a listing of all truck stop locations. TOPWhen will service be available in my area? Truckstop.net is continually adding new HotStop locations. Our goal is to make our service available where you want to access the Internet while on the road away from your home or office. TOPWhat membership options are available? Truckstop.net provides several payment plans, each designed to meet the unique needs of the professional driver. Copyright 2003 - 2008 Truckstop.Net® Any rebroadcast, retransmission, or other use of this information, without express, written consent, is strictly prohibited. 800.854.8732 |